Refund policy

Returns and Refund Policy

Customers have 14 days from receiving an item to notify OMARIA that they wish to withdraw from a purchase made through the online store.

Returned items must be unused, undamaged, and in their original condition and packaging. The customer is responsible for the item until it has been received by OMARIA. Return shipping costs are the customer’s responsibility unless the item is defective or incorrect.

A refund will be issued after the returned item has been received and inspected. Whenever possible, the refund will be made using the same payment method used for the purchase.

Custom Orders and Bespoke Items

The right of withdrawal does not apply to items that have been custom-made, specially ordered, or personalized to the customer’s specifications, including jewelry produced in a particular size, with specially selected stones, or with other personalized alterations, to the extent permitted by law.

If an item is defective or incorrect, please contact OMARIA as soon as possible at sara@omaria.is so that the matter can be resolved.